As American airline is very renowned name in travel industry. People can get in touch with American airline for getting help on any kind of traveling glicthes such as:

1- How to book

2- How to cancel

3- How to get refund etc

Ways to connect Live Person

A- People can get help via official phone

B- Via Chat

C- Using Email to send messages

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https://www.cheapflighto.net/blog/how-to-get-in-touch-with-the-live-person-at-american-airlines